How do I use the Carer's App?

How do I use the Carer's Website?

BigPurplePhone Talk&Text

The BigPurplePhone Talk&Text edition does not have access to the Carers Website. But you can access these features by updating your device to SilverFox.

BigPurplePhone SilverFox

If your Loved One has a BigPurplePhone SilverFox edition, 

The Carer’s Website on a Big Purple Phone isn’t really a typical app you download — it’s actually a web-based portal (Carer’s Website) that you use on your own phone, tablet or computer to manage the other person’s BigPurplePhone remotely.

Here’s a simple, step-by-step way to use it 👇


🔑 1. Log in to the Carer’s Website

  • Go to the Big Purple Phone Carer’s Website

  • Log in with the details you were given when the phone was set up

👉 Tip: You can add it to your Home screen so it works like an app.


📱 2. What you can do in the Carer’s app

Once logged in, you can control almost everything on your loved one’s BigPurplePhone:

👥 Contacts & Communication

  • Add or edit Contacts

  • Upload photos for Contacts (so they’re easy to recognise)

  • Video call them directly from the portal

⏰ Reminders & Daily Support

  • Set Medication Reminders

  • Add Birthdays or Appointments

  • Create Alarms for daily routines

⚙️ Phone Settings

  • Turn Features on/off (Camera, Weather, Apps, ...)

  • Control what appears on the Home screen

  • Enable safety features like Safe Callers List

📍 Safety & monitoring

  • Use Find My Phone to see location

  • Set Emergency Contacts

  • Manage SOS settings

🎵 Apps & entertainment

  • Add Apps like YouTube, WhatsApp, Spotify

  • Choose Music or Radio Stations


📲 3. Using the “Manage” button (on the Phone)

  • On the Big Purple Phone itself, there may be a “Manage” button

  • This links directly to the same settings as the Carer Portal

  • Carers can hide this button if it confuses the user


👍 4. Everyday use (simple way to think about it)

  • You (Carer) → use the Portal to set things up

  • They (User) → just tap big buttons to call, message or view photos


💡 Helpful tip

Many Carers add the portal to their phone Home screen so it behaves just like an App (faster access).

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If you would like, I can walk you through exactly what to press step-by-step (like adding a Contact or setting Reminders), please call our Support line on (02) 8660 1390.