I can't hear my phone ring, what should I do?

The handset speaker volume may have been turned down unintentionally or the ring tone may be on mute or set to vibrate.

To turn the ring tone back on -

1. Press the volume up by pressing on the top button of the three on the right side of the handset (looking from front of phone). Pressing the middle button turns the speaker volume down.

2.     This brings up a menu on the right hand side of the screen

3.     Tap on the dark red circle icon on the top of the menu

4.     Select the icon with the bell – this is the ring tone control and can be changed to Mute or Vibration

Volume Buttons on Handset

Here's a diagram showing the 'Volume' buttons on the side of the handset when looking at back of a BigPurplePhone handset, near the camera lenses -

Pressing the top button increases the Volume (+)

Pressing the middle button decreases the Volume (-)

Pressing lowest button will turn the screen On or Off

Volume & power buttons

Note that holding the Power button in will show a Power symbol

See What are the buttons on the handset for? for more information about this

Sound and vibration menu.

Tap the ellipsis (...) to show the Sound and vibration menu to allow you to adjust settings for individual volume controls as well as control of other aspects such as handset vibration