Carer, Loved One, Family&Friends – what’s the difference?

Carer, Loved One, Family&Friends – what’s the difference?

Loved One

We use the term Loved One to refer to people who use the BigPurplePhone to indicate that we are aware that they often need extra assistance. We help them to get the best from what may otherwise be a confusing array of technical functions on their mobile phone. By breaking down those barriers, the Loved One is not confronted with menus or the need to swipe left or right, so there’s no jargon involved or as we say, “No Fandangle”.

If the Loved One is capable, they may be able to configure their own BigPurplePhone SilverFox or SilverFox+ Editions by using the ‘Manage’ feature on their mobile; please refer to What is the Manage Button for?




     BigPurplePhone SilverFox Home Screen


Carer

This term refers to someone who sets up a BigPurplePhone SilverFox or SilverFox+ Edition on behalf of a Loved One so that they can use it to easily contact friends and members of their family. Using a free website, our Carers Portal at manage.bigpurplephone.com, Carers are allowed to show or hide a number of  Buttons on their Loved One’s screen minimising confusion, such as Bluetooth and WiFi.

To ensure their Loved One is more comfortable, the Manage feature can also be used to setup personalised Music, Radio Stations and enable several Accessibility options.

A list of the functions that the Carer can perform remotely are described at What is the Manage Button for?   

To make it easier to access the Carers Portal from you Apple or Android mobile, see How to add the Carers Portal to my home screen like an app



    BigPurplePhone SilverFox Manage Screen

 

Family&Friends

People who aren’t involved in setting up a BigPurplePhone for a Loved One but still want to contact them are called Family & Friends. You can access a free website at my.bigpurplephone.com where you can communicate safely and securely by video and share photos with a Loved One on their BigPurplePhone SilverFox or SilverFox+ Edition. This is especially important if the Safe Callers List has been enabled as they will not receive calls from people who are not in their Contact List.

A personalised link to the Family&Friends portal is provided by SMS when the Loved One’s BigPurplePhone is first setup. This link directs you to our website where you can set it up as an app on your home screen of your own mobile phone. If you don’t set this up from the initial SMS, you can have the link resent from the Loved One’s Contact List.

 

After logging in, you will be directed to the Contact List, as follows:


   BigPurplePhone Family&Friends Contacts Screen


After selecting a Contact, you can make a phone call, video call, send a message or share photos with the Loved One:


BigPurplePhone Family&Friends Communication Screen