Questions for Loved Ones
Will my loved one be able to browse all web sites with their BigPurplePhone ?
You have reached the edge of the BigPurplePhone world The browser on BigPurplePhone SilverFox is limited so that the phone is safe from security threats, ads, pop ups, apps and trackers to provide safety for vulnerable people. This means there are ...
What does weather look like?
BigPurplePhone SilverFox With one click of the 'Weather' menu button, the current local temperature and see the weekly forecast can be viewed at any time. This feature is only available on BigPurplePhone SilverFox edition. The 'Weather' menu button ...
What is the Manage Button for?
The Manage Button can be used to perform a variety of actions on a BigPurplePhone SilverFox Edition as follows: adjust phone settings [Auto Speaker, BigPurpleTalk, Icon size, Number of recent calls (0,3,6), Safe Callers List, Select to Speak] ...
What is the Mobile Data button for?
Occasionally a mobile phone will lose connection to the mobile network and the mobile data setting needs to be turned on again. If you see the 'Mobile Data' menu button (1), there has been a loss of connection. (1) Mobile Data menu button If you see ...
If running in an App like Facebook or browsing the Internet, how do I get back into BigPurplePhone?
Depending on the App you are using, there will either be a Home button (1) in the top left of the screen or there will be a BigPurplePhone symbol (2) that you press to show "Return to BigPurplePhone Home Screen" label (3) Click on which ever is ...
Why can't I add other third party WebApps?
BigPurplePhone SilverFox BigPurplePhone is designed so that is as safe as possible for people that are overwhelmed by too much on their mobile phones. Numerous notifications, updates and charges to your credit card can be too much for many of us! We ...
Why do my third party Web Apps not have the BigPurplePhone keyboard and look?
Due to the third party Apps originating from other developers, we have no control on what keyboard they use, how they look or the way in which they operate.
How do I listen to radio stations?
BigPurplePhone SilverFox Use the up/down arrows to locate the 'Radio' menu button (1), tap it and then you'll be able to see the list of the radio stations (2) that your carer or family member has setup for you. Press 'Up' or 'Down' arrows to view ...
How do I delete Photos?
(1) After selecting a photo from your Gallery, tap on the Rubbish Bin to delete the photo after confirming your choice.(2) (1) Love a photo, Share a Photo and Delete buttons (2) If you tap 'Don't delete', the photo will remain in your library, if you ...
I took a photo but it didn't appear on my gallery. Where is it?
Save photo For a photo to appear in your Photo gallery, it must be saved. Press the 'Take photo' button (1) to take a photo, press the 'Flip' button to use the front-facing camera and the +/- buttons to zoom in or out. (1) Flip, Take Photo and Zoom ...
Who do I call if I have a problem?
Account problems Help for your account problems is friendly local customer care team on 02 9188 6998 Monday - Friday 9am-5pm AEST Technical issues Technical Support for your BigPurplePhone is available on 02 8660 1390 Monday - Friday 9am-5pm AEST ...
Can I connect my BigPurplePhone to WiFi?
Yes, all BigPurplePhones have a WiFi button allowing you to access the phones WiFi setup menu, select the relevant network and enter the password. WiFi Button BigPurplePhone SilverFox In addition, if you have a BigPurplePhone SilverFox Edition, you ...
Can I connect BigPurplePhone to a Bluetooth device?
Yes, all BigPurplePhones are now able to connect to specific Bluetooth devices which is especially handy if the user has a hearing aid with Bluetooth. For a BigPurplePhone Talk&Text Edition you will need to locate and tap on the Bluetooth button then ...
I clicked on Voicemail and it asked for a PIN. Why? What do I do?
If you have a BigPurpleSIM, it uses Telstra MessageBank for voicemail. When you first dial Voicemail, you will hear the message: "Please enter your new PIN followed by the hash key". It is asking you to set up a new PIN. The PIN is only required when ...
How can I sign in to MyGov?
BigPurplePhone SilverFox If you have a BigPurplePhone SilverFox edition, you (or your Carer) can enable a MyGov button to appear on your home screen. MyGov Button This takes you to the MyGov mobile website where you can sign in. However, if Safe ...
How do I send photos?
BigPurplePhone Talk&Text You can send text messages with a photo attachment on the BigPurplePhone Talk&Text Edition. Scroll on the screen or tap the up or down arrows until you see the Messages menu button (1) and tap it. (1) Locate Messages menu Tap ...
I can't hear my phone ring, what should I do?
The handset speaker volume may have been turned down unintentionally or the ring tone may be on mute or set to vibrate. To turn the ring tone back on - 1. Press the volume up by pressing on the top button of the three on the right side of the handset ...
My volume isn't working, what can I do?
Handset volume control The handset speaker volume may have been turned down unintentionally or the ring tone may be on mute or set to vibrate. To turn the ring tone back on - 1. Increase the volume up by pressing on the top button of the three on the ...
How do I know if the mobile is charging?
When you connect the charge cable or dock the phone, it makes a sound and the screen goes brighter. The system charging battery icon will also turn green and there is a + symbol however this is very small and may be difficult to see.
If the mobile is on the Table-Top Charger, do all calls go to loudspeaker?
BigPurplePhone SilverFox The BigPurplePhone SilverFox Edition can be set to go to loudspeaker on all calls regardless of it being on the Table-Top Charger or not. To change setting on the BigPurplePhone SilverFox, follow these steps 1. Access the ...
Someone is calling me but can't get through to my BigPurplePhone. What is wrong?
If someone is calling you and you are not receiving their calls or the calls go to voicemail, after checking they have the correct number for your BigPurplePhone, check the following items. Check that the handset is turned on - see Figure 1 Is the ...
Someone is calling me but I can't hear anything. What should I do?
Handset volume control The handset speaker volume may have been turned down unintentionally or the ring tone may be on mute or set to vibrate. To turn the ring tone back on - 1. Increase the volume up by pressing on the top button of the three on the ...
How do I know if I have the Safe Callers List enabled?
Scroll to the bottom of the Home screen on your BigPurplePhone - it will either show "Safe Callers Only" or "All Calls Enabled". Safe Callers Only - Only contacts on 'Safe Callers List' can call the BigPurplePhone All Calls Enabled - Anyone can call ...
Will SOS call 000 if there is no mobile data?
The SOS Emergency call service does not rely on mobile data, whether the phone account is active and even if there is no SIM is present, it will call 000. References: Emergency calls must be possible regardless of SIM or data status and location of ...
How does the SOS button work?
The bright red SOS Emergency Call (1) button is always on the top right of BigPurplePhone screen. 1 SOS Emergency Call button When the SOS Emergency Call (1) button is tapped, a 10 second countdown (2) begins and if not cancelled, an SMS is sent to ...
If I reset my mobile, will I lose all my info?
You cannot reset a BigPurplePhone.
I have a message "Install update to keep device secure". What do I do?
Periodically, Android will update the Operating System on your BigPurplePhone. This is something that Android does and unfortunately, we cannot control it. You need to accept the installation and follow these instructions - ○ Tap on the words ...
How can I add/delete a radio station?
BigPurplePhone SilverFox Radio stations are added and removed in the BigPurplePhone Admin App. Go to the Carer’s Portal or, if the Manage button is showing on the BigPurplePhone, scroll down to Radio, de-select all stations then select the stations ...
I received a pink notification saying that I have Slow Connection. What do I do?
If you receive the pink Slow Connection notification, it means that your Big Purple Phone does not have any or enough internet connectivity to do all it needs to do. You can still make phone calls and you can send and receive text messages, but some ...
I got a message that I have reached the end of the BigPurplePhone world. What is this?
You have reached the edge of the BigPurplePhone world The browser on BigPurplePhone SilverFox is limited so that the phone is safe from security threats, ads, pop ups, apps and trackers to provide safety for vulnerable people. This means there are ...