Questions for Family Members or Carers
How do I set a Reminders?
BigPurplePhone SilverFox If your Loved One has a BigPurplePhone SilverFox edition, there is a Carer's website at admin.bigpurplephone.com that allows you to remotely manage the phone so you can set reminders for annual or medication events. Scroll to ...
How accurate is Find my Phone?
Location Accuracy BigPurplePhone uses Google Maps to locate the handset. While generally accurate, its accuracy can be affected by several factors such as obstructions, weather, interference and the number of GPS satellites in view. If the handset ...
What happens if the handset gets lost?
BigPurplePhone SilverFox Your BigPurplePhone SilverFox handset can be located using the "Find My Phone" feature in the Carer's website. 1. To locate the handset, sign into the Carer's Portal at manage.bigpurplephone.com and scroll down to Find My ...
What are the buttons on the handset for?
Handset Buttons Here's a diagram showing the 'Volume' and 'Power' buttons on the side of the handset when looking at back of a BigPurplePhone handset, near the camera lenses - Pressing the top button increases the Volume (+) Pressing the middle ...
How do I Add/Change/Delete a PIN on WebApps?
BigPurplePhone SilverFox There is an option to set a PIN for specific WebApps on the BigPurplePhone SilverFox Edition using the 'Manage' feature, adding an extra layer of security if you choose. If you have WebApps on your BigPurplePhone SilverFox ...
Why can I only add 5 additional Apps to my BigPurplePhone?
We have intentionally limited the number of extra Apps to 5 in order not to overwhelm your Loved One by a bewildering array of choices. Related Articles How can I add/delete an App on a BigPurplePhone? What is the Manage Button for?
How can my Loved One sign in to MyGov ?
BigPurplePhone SilverFox If your Loved One has a BigPurplePhone SilverFox edition, you can enable a MyGov button to appear on their home screen. This takes them to the MyGov mobile website where they can sign in. However, if Safe Callers List is ...
How can I add/delete an App on a BigPurplePhone?
BigPurplePhone SilverFox Adding and deleting Apps is possible from the Carer’s Website or using the "Manage" feature including adding a PIN for security; please refer to the following steps for detailed instructions. Carer’s Website Instructions ...
How do I enable or disable Voicemail?
BYO SIM If you have your own SIM then you will need to contact your Carrier. BigPurplePhone Talk&Text with BigPurpleSIM If you have a BigPurpleSIM in a BigPurplePhone Talk&Text, contact us on 02 8660 1390 Monday - Friday 9am-5pm AEST to enable or ...
How do I enable or disable the Safe Callers List?
When you first receive your BigPurplePhone handset, you set the phone to enable or disable the Safe Callers List. If you change your mind, you can enable or disable the Safe Callers List as follows: BigPurplePhone Talk&Text BigPurplePhone Talk&Text ...
Can the Buttons, Icons or Text be made larger?
Your BigPurplePhone has been specially designed to maximise the available screen real estate, making phone features as large and clear as possible while not compromising usability. On BigPurplePhone SilverFox edition, there is an extra large icon ...
Who do I call if I have a problem?
Account problems Help for your account problems is friendly local customer care team on 02 9188 6998 Monday - Friday 9am-5pm AEST Technical issues Technical Support for your BigPurplePhone is available on 02 8660 1390 Monday - Friday 9am-5pm AEST ...
Do I have a choice to update or not?
No, as each update includes security enhancements as well as new features and Bug fixes, the phone must be updated to the most recent version.
Will you notify me before an update?
Yes, we send an email to the registered email before we update the BigPurplePhone.
How often is the Android system updated?
Android system update timing depends on feature availability and Bug fixes, so timing will vary.
How do I set up Music?
BigPurplePhone SilverFox From the Carer's website, you can load music preferences for your Loved One, so their old favourite tunes are always available on the BigPurplePhone SilverFox Edition. BigPurplePhone music YouTube music Spotify For more ...
How do I set a PIN for an App?
BigPurplePhone Talk&Text It is not possible to access other Apps or set a PIN using BigPurplePhone Talk&Text Edition. BigPurplePhone SilverFox There is an option to set a PIN for specific Apps on the BigPurplePhone SilverFox Edition using the ...
Can I change the order of the Apps?
BigPurplePhone SilverFox It is not possible to alter the order that the Apps appear on the BigPurplePhone SilverFox Edition. BigPurplePhone Talk&Text It is not possible to access other Apps using BigPurplePhone Talk&Text Edition. Related Articles ...
Can I change the order of the Radio Stations?
BigPurplePhone SilverFox It's not possible to alter the order that the stations appear on the BigPurplePhone SilverFox edition. BigPurplePhone Talk&Text It is not possible to listen to the radio using BigPurplePhone Talk&Text edition.