Phone Plans and Connectivity
When I try to use Maps I get an error "Go back to safety"
BigPurplePhone uses the mobile web version of Google Maps, not the App. This error is occuring because the App has been selected. The user needs to select "Keep using the web" once this has been selected once, then it will remain using the web ...
I can get a SIM from a supermarket or other provider for much less, why does BigPurpleSIM cost more?
BigPurpleSIM is very different to other mobile phone plans. Other providers sell you a SIM and then leave you to fend for yourself with their App and mediocre service. This is not suitable at all for vulnerable people. We manage BigPurplePhones much ...
Will I have coverage on the BigPurplePhone ?
BigPurpleSIMs use the Telstra wholesale network. You can check the Coverage Map here: Telstra Wholesale 5G, 4G & 3G Coverage Map
Can a silent number call a BigPurplePhone when Safe Callers List is enabled?
Yes, you can receive calls from silent numbers even when you have the Safe Callers List enabled. It is important the person calling you from a silent number reveals their number to the BigPurplePhone when they call by entering a code before they ...
Does BigPurplePhone have the Google Play Store or Apple Store?
No. BigPurplePhone SilverFox has a small number of Apps to choose from in the Carer's Website. This allows us to manage updates and protect vulnerable customers from automatic payments that are often taken from Apps. It also allows us to minimise and ...
Does the BigPurplePhone have a web browser or email?
The BigPurplePhone SilverFox Edition has Gmail, iCloud Mail, Outlook, Yahoo! and a web browser. BigPurplePhone SilverFox also has the option to select up to 5 Web Apps from a list of 30 Web Apps including email, WhatsApp, web browser and more. These ...
Am I locked into a contract?
No, you can cancel anytime. You own the handset outright and if you choose a BigPurplePhone monthly subscription, it is prepaid. If you choose to stop using the BigPurplePhone service, simply send us an email at hello@bigpurplephone.com.au or call us ...
Who pays for the calls/data?
If you use your own SIM, you need to arrange payment with your provider. For the BigPurplePhone to work properly, you will need a plan with at least 5GB/month. If you buy a BigPurpleSIM, calls and data are included in the monthly fee for the ...
Who pays for the handset?
In some circumstances, government funding may be available for the handset, more information about MyAged Care and NDIS available from here -https://bigpurplephone.com.au/pages/buy-bigpurplephone-with-your-chsp-or-home-care-package.
Which third party Apps are available on BigPurplePhone?
BigPurplePhone SilverFox The BigPurplePhone SilverFox Edition has the option to select up to 5 WebApps and sites from the following list of 30 - Audible, Facebook, Facebook Messenger, Gmail, Google, Google Maps, Instagram, Menulog, MyGov, Outlook, ...
Can I use my headphones with the BigPurplePhone?
Yes, the BigPurplePhone has a 3.5mm headphone jack where you can plug in your corded headphones or you can connect using Bluetooth, if you have a Bluetooth enabled headset.
Can I keep my old phone number?
Yes, when you purchase the BigPurplePhone, you will have the option to keep your existing phone number or you can get a new phone number, if you prefer. We will arrange to have it transferred to Telstra for you. Alternatively, you can swap your ...
Which phone number should I place on my order at the checkout?
This is the number we use in case we need to contact you about the delivery of the phone. When you receive the handset, you will be asked to enter your name and contact number as well as your Loved One’s name and the mobile number of the phone.
Can my Child or Loved One call someone who is not a saved Contact?
Yes, they can use the keypad to dial any number. While people who are not trusted contacts cannot call the BigPurplePhone when the Safe Callers list is enabled, your Loved One can make calls out to other numbers using the keypad.
Is the BigPurplePhone available outside of Australia?
Yes, the BigPurplePhone is available to people everywhere the Nokia handsets can be used. You will need a local SIM. We also have an Intenational Calls Add On which enables unlimited calling and SMS to 15 countries (China, Hong Kong, Malaysia, ...
Can I change the order of the Contacts?
Contacts are listed Alphabetically, with Recent Callers in a panel at the top of the list. It is not possible to alter the order of Contacts listed.
Don't want the Safe Callers List?
BigPurplePhone Talk&Text When you first activate your phone, you can enable or disable the Safe Callers List. If you change your mind, we can disable it for you and your phone will receive all calls that are made to the phone. Just email us at ...
How do I know if the BigPurplePhone is right for my Loved One?
If you answer yes to the following questions, then it is likely to be a suitable solution. ○ Do they no longer bank online? ○ Do they no longer shop online? ○ Do they find mobile phones overwhelming and basic functions confusing at times? ○ Do they ...
Which third party Apps are available on BigPurplePhone?
BigPurplePhone SilverFox The BigPurplePhone SilverFox Edition has the option to select up to 5 WebApps from the following list of 30 tested Apps - Audible, Facebook, Facebook Messenger, Gmail, Google, Google Maps, iCloud Mail, Instagram, Menulog, ...
How much data is needed each month?
If you buy a BigPurpleSIM from us, data usage is included as a part of the BigPurplePhone service^. If you bring your own SIM, we recommend a plan with at least 5GB monthly as a minimum. ^ BigPurpleSIM use is governed by our Fair Use Policy
Who pays for the calls/data?
If you buy a BigPurpleSIM, calls and data are included in the monthly fee for the BigPurplePhone SIM.^ Alternatively, you can insert your own SIM and arrange payment with your provider. Note that you will need a plan with at least 5GB/month for all ...
Where can I use my BigPurplePhone?
BigPurplePhone’s default mobile network provider is Telstra Wholesale 4G, if you have a BigPurpleSIM. You can check if your area is covered by using this link Telstra Wholesale 5G, 4G & 3G Coverage Map and more information. If you use your own SIM, ...
Does the BigPurplePhone use 3G?
BigPurplePhones do not use the 3G mobile network (which will be closed by the end of 2024) as it is based on 4G mobile networks which provides the widest National coverage. Although 5G improves internet speeds and reduces call connection times, it ...
Can I pay for the phone and the subscription separately?
Yes. You can order the handset, BigPurpleSIM and BigPurpleCare in any combination. Many people order their handset and BigPurpleCare using their NDIS or MyAgedCare funding, and their BigPurpleSIM using their own funds. You can create two separate ...
Can I just buy the BigPurplePhone and use my own SIM card?
Yes! Simply add your BigPurplePhone to your cart and insert your own Nano SIM Card into your BigPurplePhone when you receive your phone.
Will I have coverage on the BigPurplePhone ?
BigPurpleSIMs use the Telstra wholesale network. You can check the Coverage Map here: Telstra Wholesale 5G, 4G & 3G Coverage Map