Who do I call if I have a problem?

Who do I call if I have a problem?

Account problems

Help for your account problems is friendly local customer care team on 02 9188 6998  Monday - Friday 9am-5pm AEST


Technical issues

Technical Support for your BigPurplePhone is available on 02 8660 1390  Monday - Friday 9am-5pm AEST


Help button

We also have a Help button on every phone which calls our call centre where we provide technical support. This is in addition to the red SOS Emergency button.