What happens if the handset gets lost?

What happens if the handset gets lost?


BigPurplePhone SilverFox

Your phone can be located using the "Find My Phone" feature in the Carer's Website.

1. To locate the handset, sign into the Carer's Portal at manage.bigpurplephone.com and scroll down to Find My Phone.

Find My Phone on the Carer's Website

2. Click on the Find My Phone menu button and you will see a map with the location of the handset indicated by a pointer with a Phone symbol.

​3. Zoom in using the + sign for a more accurate location and click on the BigPurplePhone icon to get location details which can be copied to the clipboard for sharing.

BigPurplePhone Talk&Text

We manage BigPurplePhones on a mobile device network and can assist to locate a lost phone.
Just email us at hello@bigpurplephone.com.au or call us on 02 8660 1390 Monday - Friday 9am-5pm AEST and we can arrange that for you.