Someone is calling me but I can't hear anything. What should I do?

Someone is calling me but I can't hear anything. What should I do?

Handset volume control [HMD/Nokia Mobile]

The handset speaker volume may have been turned down unintentionally to Silent, set to Mute or set to Vibrate only. These settings also affect any Bluetooth Speaker or Hearing Aid connected to the BigPurplePhone.

To turn the ring tone back on -

1.      Increase the volume by pressing on the top button of the three on the right side of the handset (looking from front of phone); pressing the middle button turns the speaker volume down.

2.     This brings up a menu on the right hand side of the screen, as follows:



Silent
Mute
Vibrate

3.     Tap on the top icon shown above (either a Bell or Vibrate symbol) – this is the ring tone control and can be changed to Ring, Mute or Vibrate, as follows:


Ring
Mute
Vibrate

Tap on the Bell icon if you want the phone to ring and either use the physical buttons on the side of the phone or use the 'Sliders' above to adjust the volume. 

Volume & Power buttons

The following diagram shows the 'Volume' and 'Power' buttons on the side of the handset when looking at back of a BigPurplePhone handset, near the camera lenses -










Pressing the top button increases the Volume (+)


Pressing the middle button decreases the Volume (-)



Pressing lowest button will turn the screen On or Off


Mute & Vibrate Icons

The Mute and Vibrate icons are also shown at the top right of the screen however they are very small:



Ring
Mute
Vibrate