My volume isn't working, what can I do?
Handset volume control
The handset speaker volume may have been turned down unintentionally or the ring tone may be on mute or set to vibrate.
To turn the ring tone back on -
2. This brings up a menu on the right hand side of the screen
3. Select the icon with the bell – this is the ring tone control and can be changed to Mute or Vibration
Here's a diagram showing the 'Volume' and 'Power' buttons on the side of the handset when looking at back of a BigPurplePhone handset, near the camera lenses -
Pressing the top button increases the Volume (+)
Pressing the middle button decreases the Volume (-)
Pressing lowest button will turn the screen On or Off
Volume & Power buttons
Sound and vibration menu
Tap the ellipsis (...) to show the Sound and vibration menu to allow you to adjust settings for individual volume controls, as well as control of other aspects such as handset vibration
Tap DONE when finished
There is a volume up and down button on the bottom of your screen when you are on a call so you can turn the volume up or down there too.
Volume
control when on a call
Speakerphone Controls
We suggest that for BigPurplePhone
SilverFox users, it be set to Speakerphone by default. This can be enabled in the Carer’s Portal in the Phone Settings