My volume isn't working, what can I do?

My volume isn't working, what can I do?

Handset volume control

The handset speaker volume may have been turned down unintentionally or the ring tone may be on mute or set to vibrate.
To turn the ring tone back on -
1.      Increase the volume up by pressing on the top button of the three on the right side of the handset (looking from front of phone), pressing the middle button turns the speaker volume down.
2.     This brings up a menu on the right hand side of the screen
3.     Select the icon with the bell – this is the ring tone control and can be changed to Mute or Vibration
Here's a diagram showing the 'Volume' and 'Power' buttons on the side of the handset when looking at back of a BigPurplePhone handset, near the camera lenses -








Pressing the top button increases the Volume (+)

Pressing the middle button decreases the Volume (-)


Pressing lowest button will turn the screen On or Off


Sound and vibration menu

Tap the ellipsis (...) to show the Sound and vibration menu to allow you to adjust settings for individual volume controls, as well as control of other aspects such as handset vibration



Tap DONE when finished

Volume buttons on screen

There is a volume up and down button on the bottom of your screen when you are on a call so you can turn the volume up or down there too.

Volume control when on a call

Speakerphone Controls

We suggest that for BigPurplePhone SilverFox users, it be set to Speakerphone by default. This can be enabled in the Carer’s Portal in the Phone Settings.