If you choose to buy a BigPurpleSIM from us, the Australian Government requires us to verify customers' identity for prepaid services, as regulated by the Australian Communications and Media Authority (ACMA)&.
ID checking helps to stop scammers from "SIM jacking" when a criminal gains control of someone's phone number and tricks a carrier into transferring it to a new phone.
Because we are often selling a phone to an Account Holder who gifts the phone to their Loved One, we take extra care to make sure we understand who is using the phone.
We also understand that identifying some
vulnerable people is difficult and that there are sometimes many family members
involved in caring for your Loved One.