After You Buy
How to add the Carers Website to my home screen like an app.
Logging into your Loved Ones BigPurplePhone Carers Website here - https://bigpurplephone.com.au/pages/login-to-bigpurplephone Once you have logged in, please follow the below instructions. iPhone Safari: Go to the Safari app on your iPhone. Go to the ...
How do I set up my new BigPurplePhone?
When you first turn on your BigPurplePhone you will be prompted to register your phone. This video shows you what this looks like.
Q: My BigPurplePhone is talking to me, how do I turn it off?
A: Under your SilverFox's Phone settings you need to turn off BigPurpleTalk. You will find these settings under your Manage button, or in your Carer's Website. BigPurpleTalk is disabled when the toggle is grey.
My phone is cycling on and off. What's going on?
Your phone is attempting to update to the latest version of the BigPurplePhone. Make sure you are in an area with good internet reception so the update will download.
How do I change between BigPurplePhone Talk&Text and BigPurplePhone SilverFox?
To change from BigPurplePhone Talk&Text to BigPurplePhone SilverFox, you need to pay an additional $100 to cover the cost of the BigPurplePhone SilverFox operating system. Please contact us on 02 8660 1390 Monday - Friday 9am-5pm AEST so the software ...
How can I use the phone if I cancel the BigPurplePhone service?
Our Support Team will restore the handset to operate as a normal Android mobile. Please call us on 02 8660 1390 Monday - Friday 9am-5pm AEST and we will be happy to help!
Can I still keep the phone if I cancel the BigPurplePhone service?
Yes, the handset is yours and will still work just as a normal Android mobile.
How do I import Contacts to the BigPurplePhone?
BigPurplePhone SilverFox edition Yes, with a BigPurplePhone SilverFox edition you can upload contacts however, we recommend that you enter the Contacts individually for a few reasons: We suggest you clean up the Contacts as long lists and duplicates ...
I bought a BigPurpleSIM, why do you have to Identify me?
If you choose to buy a BigPurpleSIM from us, the Australian Government requires us to verify customers' identity for prepaid services, as regulated by the Australian Communications and Media Authority (ACMA)&. ID checking helps to stop scammers from ...
What happens after I order the BigPurplePhone on your website?
We are here to help you get everything on the BigPurplePhone setup the way your Loved One or client needs. If you are going to order a BigPurplePhone with a BigPurpleSIM from us, we will verify your identity and insert the SIM in the handset before ...