Popular Articles
Can I just buy the BigPurplePhone and use my own SIM card?
Yes! Simply add your BigPurplePhone to your cart and insert your own Nano SIM Card into your BigPurplePhone when you receive your phone.
Don't want the Safe Callers List?
BigPurplePhone Talk&Text When you first activate your phone, you can enable or disable the Safe Callers List. If you change your mind, we can disable it for you and your phone will receive all calls that are made to the phone. Just email us at ...
How do I set up my new BigPurplePhone?
When you first turn on your BigPurplePhone you will be prompted to register your phone. This video shows you what this looks like.
Will I have coverage on the BigPurplePhone ?
If you choose to purchase a BigPurpleSIM through us, our BigPurpleSIM uses the Telstra wholesale network. You can check the Coverage Map here: Telstra Wholesale 5G, 4G & 3G Coverage Map. You may also choose to use your own SIM. if you do, then you ...
What features does BigPurplePhone have for people with low vision?
A Thoughtfully Designed Phone Accessibility on regular phones often means when text is enlarged, usability is compromised. BigPurplePhone is designed bigger from the start - we haven't just enlarged another design. For people with low vision , ...
Answers to questions before you buy your BigPurplePhone
Questions often asked after purchase
Questions about purchasing with MyAgedCare and NDIS funding
Questions relating to the delivery of your order
How to close your account
FAQ for Administrators
FAQs for BigPurplePhone users