FAQs
Before You Buy
Answers to questions before you buy your BigPurplePhoneAfter You Buy
Questions often asked after purchaseMyAgedCare and NDIS
Questions about purchasing with MyAgedCare and NDIS fundingShipping & Delivery
Questions relating to the delivery of your orderReturns and Closing Accounts
How to close your accountQuestions for Family Members or Carers
FAQ for AdministratorsQuestions for Loved Ones
FAQs for BigPurplePhone users
Popular Articles
Will I have coverage on the BigPurplePhone ?
BigPurpleSIMs use the Telstra wholesale network. You can check the Coverage Map here: Telstra Wholesale 5G, 4G & 3G Coverage MapCan I just buy the BigPurplePhone and use my own SIM card?
Yes! Simply add your BigPurplePhone to your cart and insert your own Nano SIM Card into your BigPurplePhone when you receive your phone.Will I have coverage on the BigPurplePhone ?
BigPurpleSIMs use the Telstra wholesale network. You can check the Coverage Map here: Telstra Wholesale 5G, 4G & 3G Coverage MapHow do I get a Quote or Invoice for a BigPurplePhone?
You can easily create a Quote or Invoice on our website by adding to the Cart at bigpurplephone.com.au Instructions [WATCH] 1. Visit our website at here bigpurplephone.com.au 2. Add the items you would like to the Shopping Cart 3. Select Create an ...How do I know if the BigPurplePhone is right for my Loved One?
If you answer yes to the following questions, then it is likely to be a suitable solution. ○ Do they no longer bank online? ○ Do they no longer shop online? ○ Do they find mobile phones overwhelming and basic functions confusing at times? ○ Do they ...